Returns/Exchange
Hassle-Free Returns & Easy Exchanges 🛍️✨
At Kidzy.site, your satisfaction means the world to us! We understand that sometimes a product might not be the perfect fit — and that’s okay. We’re here to make returns and exchanges simple and stress-free.
🔄 Return & Exchange Policy
- Return Window: You can return or exchange any product within 7 days of delivery.
- Conditions:
- Items must be unused, unwashed, and in original packaging.
- Tags and labels must be intact.
- Returns will not be accepted for hygiene-sensitive items (e.g., undergarments, feeding accessories) unless they arrived damaged or defective.
🚚 Damaged or Wrong Items?
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We’ll arrange a quick replacement or full refund.
🔁 How to Initiate a Return or Exchange
- Email us at support@kidzy.site or message us on WhatsApp: +91-98765-43210
- Share your order number and a clear photo of the item (if damaged or wrong)
- Our support team will guide you through the next steps
💸 Refunds
- Refunds (for eligible returns) will be processed to your original payment method within 5-7 business days after we receive the returned product.
🤝 Need Help?
We’re here to help! If you have any questions or need assistance with a return or exchange, feel free to reach out. Your happiness is our priority.
With love,
The Kidzy.site Team 👶💖
